The Do’s and Don’ts When Settling a Motor Vehicle Claim

Every human being wants the best out of life. For each one of use, success is the ultimate goal of our life. Success calls for hard work, it demands dedication and an unshakable will to persevere every challenge that comes along the way. Success calls for vision and the belief that anything is possible; even moving mountains. After working so hard, there is the reward of enjoying the fruits of you hard work. For a lot of people, their first car is their true reward to themselves. You only get a first car once. It may be the car of your dream or not. We have no control over what the future holds. The owners of the many Matatus and Buses plying the Kenyan roads also harbor a similar dream. One of achieving success in their chosen like of work. Offering the service to the millions of Kenyans on their way to various work places as they pursue their own success. There is need to protect our “vehicles” to success. Success calls for taking risks as is the experience driving on Kenyan roads. On the road however, we take protection through a motor vehicle insurance policy. Often times the event we hoped would not befall us happens; an accident. A motor vehicle insurance policy provides you with a fall back plan in such an event as you can file for a motor vehicle insurance claim.

What is a Motor Vehicle Insurance Claim?

A motor insurance claim is the compensation given to the owner of a vehicle in the event of an accident. The compensation is the financial burden that the car owner would have to bear from bodily injury to a third party, damage to the car, damage to property, theft of the car or even when the car is on fire. There are instances whereby if the process is not followed in the correct manner, settlement of the claim may be delayed or the claim may not be settled altogether.

As a driver, the financial burden in the event of an accident may be too heavy. For this reason, it is very important to follow the rules and regulations of the policy as stipulated in the policy document and the general rules that are applicable on Kenyan roads.

In the event of an accident, what steps do you follow?

In order to ensure that your claim is paid out in a fast and timely fashion, if the accident is genuine, here are some of the steps to take:

Before even going to claim from the insurance, ensure that all the premiums due to the insurer are paid for on time and in full.

Claims are automatically not settled if the insurance premiums are not paid in full.

The steps:

  1. Immediately upon the accident occurring, before the police arrive, mark the exact positions the accident occurs. Do not to accept any liability for the accident.
  2. Call the police to the scene of the accident immediately. The police will assess the accident scene and issue an abstract.
  3. Inform your broker/ agent immediately.
  4. Before the insurer can issue the authority for the car to be repaired, they need to appoint an assessor to survey the extent of damage to the car. In addition, the following documents should be submitted to the insurer:

i. A completed claim

ii. A copy of abstract report from the police.

iii. A copy of your driving license.

The don’ts in of case an accident

If involved in an accident, NEVER remove your car from the accident scene. By so doing, the claim to the insurer is nullified.

Accepting liability in the event of an accident may take many forms. Apologizing or saying sorry to the aggrieved party may be construed to imply liability.

Never enter into any form of agreement with the other party.

Common mistakes that lead to delays and non-settlement of claims

  • An insurance claim cannot be settled if the information provided to the insurer is inaccurate- inaccurate details about the car, year of make/ usage/ value.
  • An insurance claim is not settled if premiums are not paid for in full.
  • Delays in providing the necessary documentation to the insurer may lead to delays in payment of claims or even non-settlement.
  • Claim settlements for special vehicles whose spare parts need to be imported may be delayed.

What is excess payment?

This is the amount that the insured pays the insurers to settle a claim. It is imposed on drivers to restrain them from driving recklessly. It is averagely 2.5% of the value of the vehicle.

What is the excess protector?

The excess protector is an additional charge that the insured may decide to pay to the insurer so as to reduce the amount that is paid as excess after car repairs in the event of an accident. It lowers the excess payment by as much as 10%.

The aim of a motor insurance policy is to get financial compensation in the event of an accident. Why not take the right steps to ensure that you get your insurance claims paid out in time.